Safaricom: News, M-Pesa updates and practical tips
Safaricom shapes how millions in Kenya use phones, money and the internet. On this tag page you'll find clear, useful coverage — from product launches and earnings to outages and rules that affect your wallet. Want fast updates and practical steps you can use right away? You're in the right place.
What we cover
We track the stories that matter: new services and apps, changes to M-Pesa limits or fees, network upgrades and fibre or 5G tests, and moves by regulators that affect prices or competition. Expect plain-language reports on earnings, major partnerships, and any big outages or mass complaints. We also follow Safaricom’s business side — investor news, board changes and partnerships that shape the market across East Africa.
You’ll also see hands-on guides. For example, when M-Pesa introduces a new feature or a tariff changes, we explain how it affects everyday users. When there’s a network outage, we explain probable causes and give steps to check service and claim refunds if eligible.
Quick practical tips you can use today
Protect your M-Pesa account: never share your PIN or one-time codes. Use a strong, unique PIN and change it if you suspect someone knows it. Check your transaction history often and report unfamiliar payments immediately through the official app or customer care.
Use the official MySafaricom app for bundles, top-ups and account management. The app shows real-time balances, active bundles and recent transactions—faster than guessing from SMS messages. If you prefer USSD, confirm codes on Safaricom’s website or the app so you don’t fall for fake shortcuts sent in spam messages.
When sending money, always confirm the recipient’s name before you approve a payment. Fraudsters sometimes rely on quick taps and pressure to trick people. If an agent asks for your PIN or tries to process a transaction without your consent, stop and report them.
Dealing with outages? First check Safaricom’s official channels—X (formerly Twitter), the website, and the app—for updates. Restart your phone and try reconnecting to Wi-Fi. If the problem persists, contact customer care and note the time and error messages; that helps if you claim a refund or compensation later.
Want deeper context? We explain how regulatory moves and competition affect prices and service quality. We also break down Safaricom’s big partnerships and what they mean for users—like cheaper data, new payment links with banks, or expanded rural coverage.
Bookmark this tag and follow our updates. We aim to keep things simple, useful and timely so you can make smarter choices about your phone, data and money with Safaricom.
Safaricom Announces System Maintenance: Which Key Services Will Be Affected?
Safaricom, a major telecom player in Kenya, has declared upcoming system maintenance that will temporarily disrupt various services, impacting tasks like airtime top-ups and bundle purchases. Though precise downtime details are sparse, the notice, issued on October 26, 2024, preemptively alerts users to potential disruptions, allowing them to plan accordingly.